Privacy Policy

Last updated: March 14th 2026

This Privacy Policy explains how Azur AI ("we", "us", "our") collects, uses, stores, and protects the personal data of individuals and businesses ("you") who interact with our website or engage our services. We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Azur AI is a technology consulting agency registered in England & Wales, specialising in AI implementation including chatbots, voice reception systems, and automation solutions.

Registered Address: 3 Trelawney House, Union Street, London, SE1 0LF Email: [email protected] Website: www.azur-ai.com

2. Information We Collect

We collect the following categories of personal data:

Identity and contact data: name, email address, and business contact details

Service-specific data: information required to deliver your specific AI solution (varies by engagement)

Technical data: IP address, browser type, and website usage data via cookies and analytics

Payment data: billing information processed securely via Stripe (we do not store card details)

Communications data: records of correspondence and support interactions

3. How We Use Your Data

We use your data for the following purposes and on the following legal bases:

Service delivery (Contractual Necessity): to configure and deliver the AI services you have engaged us for

Customer support (Legitimate Interests): to respond to queries and manage client relationships

Compliance (Legal Obligation): to meet our obligations under tax, accounting, and data protection law

Marketing (Consent / Legitimate Interests): to send relevant service updates. You may opt out at any time by emailing [email protected] or using the unsubscribe link in any marketing email

4. AI-Specific Data Handling

Where we deploy AI systems on your behalf using third-party platforms (such as OpenAI and Anthropic), we act as a data processor and you act as the data controller for any personal data processed through those systems.

Data entered into AI tools we configure (e.g. chatbots, voice assistants) may be processed by the underlying AI provider in accordance with their own policies

We do not use your data or your end-users' data to train AI models without your explicit written consent

AI systems are designed to assist human processes. Decisions with significant impact on individuals are not made solely by automated systems without human oversight unless explicitly agreed in writing

A Data Processing Agreement (DPA) is available upon request for any engagement involving personal data

5. Third-Party Services

We share data with the following trusted providers:

Stripe – payment processing (stripe.com/gb/privacy)

OpenAI – AI model infrastructure (openai.com/policies/privacy-policy)

Anthropic – AI model infrastructure (anthropic.com/privacy)

GoHighLevel – CRM and marketing automation (gohighlevel.com/privacy-policy)

Google Workspace – business communications (policies.google.com/privacy)

We do not sell your personal data to third parties.

6. International Data Transfers

Several of our third-party providers (including OpenAI, Anthropic, and Stripe) are based in the United States. Transfers are made in compliance with UK GDPR requirements, including appropriate safeguards such as the UK International Data Transfer Agreement (IDTA). By engaging our services, you acknowledge that your data may be transferred to and processed in the US.

7. Data Retention

We retain personal data only as long as necessary. Specifically:

Client and contract data: retained for the duration of the engagement and six years thereafter, in line with UK legal and tax requirements

Marketing data: retained until you withdraw consent or opt out

You may request deletion at any time. We will respond within 30 days, subject to any legal obligations to retain certain records

8. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you

Rectify inaccurate or incomplete data

Request erasure of your data ("right to be forgotten")

Restrict how we process your data in certain circumstances

Receive your data in a portable, machine-readable format

Object to processing based on legitimate interests or for direct marketing

Not be subject to solely automated decision-making that significantly affects you

To exercise any of these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We implement appropriate technical and organisational measures to protect your data, including:

Encryption of data in transit and at rest

Access controls limiting data access to authorised personnel only

Regular review of our data handling and security practices

Use of reputable, security-certified third-party providers

In the event of a data breach posing risk to your rights, we will notify the ICO within 72 hours and affected individuals without undue delay.

10. Cookies

Our website uses cookies for site functionality, analytics, and preferences. You can manage your cookie settings at any time via your browser or our cookie consent tool.

11. Changes to This Policy

We may update this policy periodically. The current version will always be available at www.azur-ai.com. Where changes are material, we will notify you by email or via a website notice.

12. Contact

Azur AI, 3 Trelawney House, Union Street, London, SE1 0LF Email: [email protected] | Website: www.azur-ai.com